Refund policy
Last Updated: November 12, 2026
At Microbiome Labs, we value our customers and aim to provide a clear and convenient shopping experience. This policy explains the conditions and procedures for returns, refunds, and order-related concerns.
1. Return Eligibility
Customers may submit a return request within 30 days of receiving their order.
To qualify for a return, products should generally meet the following conditions:
- Items must be unused and in their original condition.
- Original packaging and included components should be retained, where applicable.
- A valid order confirmation or proof of purchase must be provided.
For health, hygiene, and product safety reasons, opened or used products may not qualify for return, except where an item is defective, damaged, incorrectly supplied, or applicable consumer protection laws provide otherwise.
2. Return Request Procedure
To begin a return request, please contact our customer support team:
Email: poiutreqqadcvbjnnb@gmail.com
Please include your order confirmation and a brief explanation of your request.
Our team will review the information and provide the appropriate return instructions.
Please contact us before sending any products back to ensure the return can be properly reviewed.
3. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or different from the item purchased, please contact us promptly.
We will review the circumstances and work with you to determine an appropriate resolution. Depending on the situation, this may include a replacement, refund, or another suitable solution in accordance with applicable law.
4. Refund Processing
Once an approved return has been received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow additional time for your bank, card issuer, or payment provider to complete the refund process.
Original shipping charges are generally non-refundable unless otherwise required by law or the return results from an error on our part.
5. Exchanges
If you receive an incorrect, damaged, or defective product, please contact our support team.
We will review your request and explain the available options for an exchange, replacement, or other appropriate resolution.
6. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Cancellation requests may only be accommodated before an order has entered processing or shipment. Once an order has been dispatched, the standard return procedure applies.
7. Consumer Protection
Nothing in this policy is intended to restrict or exclude any consumer rights or remedies that cannot legally be excluded.
Where mandatory consumer protection laws provide additional rights, those requirements will take precedence over this policy.
8. Contact Information
For assistance with returns, refunds, or exchanges, please contact:
Microbiome Labs Customer Support
Email: poiutreqqadcvbjnnb@gmail.com
Thank you for shopping with Microbiome Labs.